Welcome to the LeanForward, Inc. blog, which I’ve titled LeadingForward.

There is no doubt that the subject of leadership has been extensively addressed and that good research and thoughtful writing abound. The trouble, from my perspective, is that we still see far too many examples of irresponsible, unprincipled and ineffective leadership that have had a devastating impact on people and organizations. I want to be part of a movement that changes this reality and creates a core of leaders whose first priority is to serve those they lead and create positive results for all stakeholders.

In August of 2008, I left a decade of employment with Duke University to start my own company, LeanForward, Inc. I’ll wait for another day to discuss the wisdom of walking away from a secure job with a good income in the middle of a global crisis to begin a new venture. For now, just call it a leap of faith. For me, it has been a leap into a huge gap or void; not so much into an unknown and uncertain business climate, but rather into a vacuum created by a lack of principle-based leadership. This vacuum draws me – it compels me—to do something, anything, to help restore the faith people once had in leaders and redeem the hope and trust that have been lost.

The opportunity to work for an organization of the caliber of Duke (and several other good organizations over my career) provided me with a living laboratory for learning about leadership – i.e., what works and what doesn’t work in the real world. As an executive leader in human resources, I’ve had successes and my fair share of failures. I’ve tried to learn from all of these personal experiences, as well as the experiences of others. In fact, I’m still learning. The opportunity I have now is to work outside the confines of a particular organization in an effort to improve the practice of leadership across multiple organizations and industries. One way I can do this is by promoting the practice of “thought leadership.” I believe a good thought leader is someone who is a well-intentioned yet persistent provocateur and revolutionary. Provocateurs challenge embedded mental models – the cognitive shorthand we use each day to evaluate, define and respond to people and situations. Mental models need to be challenged when they keep us from being open to new ideas or inhibit our willingness to examine our conclusions about what is true. Revolutionaries challenge established practices, structures and authority. Practices, structures and authority need to be challenged when they fail to meet the legitimate needs and interests of people and organizations.

My personal mission is to play a part in helping to close the gap and fill the void created by poor leadership, and the systems and thinking that enable it. I hope this forum, and others like it, create a thoughtful, open and practical exchange of provocative, revolutionary and energizing ideas for building strong relationships and accomplishing superior results. I encourage you to join me in this effort. Your comments, suggestions and perspectives are always welcome. You may email at mark.rumbles@leanforwardinc.com.

 

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Mark Rumbles, President

LeanForward, Inc. 

Author of the LeadingForward Blog

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Wednesday
Jan062010

Making Sense of the "00's"

We have at last said goodbye to the “00’s,” branded “The Decade from Hell” by Time magazine. As human beings, we are preconditioned to label and organize our experiences in the context of time.

“The Decade from Hell” moniker probably resonates with most people. Our country and our world have been racked by unprecedented economic turmoil, natural disasters and a variety of manmade crises. Every one of us has been touched by these chaotic events and experienced some degree of material and/or psychological loss. Our stability, wealth, security, confidence and peace have been severely tested.

Though the hellacious epitaph for the passing decade seems apropos, it overshadows the many advances, opportunities and miracles that have occurred during the past ten years. Just ask the 155 survivors of US Airways flight 1549. The aircraft lost power at 3,200 feet but landed safely in the 36⁰ water of the Hudson River with no one being seriously injured or killed. Not compelling enough? How about the successful mapping of the human genome, which holds promise for curing or preventing all kinds of diseases? A bit incomprehensible? Consider the viral expansion of social media, a cultural and technical revolution that has given a voice to virtually anyone on the planet with access to the Internet. Still not moved? How about the election of our country’s first black president, fulfilling the hopes and dreams of millions?

If none of the above events hit home for you, think about the “minor” miracles you have personally witnessed or experienced since Y2K, like the birth of a baby, rehabilitation from a life-threatening addiction or the resurrection of relationship that you had long given up for dead. These examples of profound joy and grace are all around us, if we look for them.

Making sense of our experiences, and, more importantly, learning from them, requires objectivity and careful reflection. We need the patience and fortitude to examine the details, wrestle with paradox and develop a balanced perspective. These challenging disciplines are sometimes too taxing for our modern minds and busy schedules. It is easier for us to sort things into neat piles of absolutes – all good, all bad or all ugly. But, we need to avoid the dangers of shallow thinking and generalization.  

Generalization, especially when negative, is the enemy of deep learning while being the friend of short sightedness and bias. To be sure, there have been many villains, victims and indiscriminate tragedies over the past decade. We have seen examples of hell unleashed. Objectivity demands, however, that we also acknowledge that the "00's" have produced numerous heroes, determined survivors and instances of God-given grace. Each day, week, month, year and decade we live on planet Earth will include a mix of challenges and opportunities, triumphs and tragedies, and inexplicably good and bad experiences. When we acknowledge this, it paves the ways for wisdom, endurance and hope.

Charles Dickens’ conclusion may provide the most accurate and eloquent way to summarize the “00’s,” and perhaps every decade before and after.

"It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the season of Light, it was the season of Darkness, it was the spring of hope, it was the winter of despair…”

Charles Dickens, A Tale of Two Cities
English novelist (1812 - 1870)

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